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Nice Work, Bear Shop Crew!
By Meg | January 16, 2008
I just wanted to write as a follow up to our visit yesterday. We are BIG Vermont teddy bear fans (I personally have over 30 of your 15 inch bears) and my older son has eight total bears. Our baby turned one yesterday and we knew where we wanted to spend our time, at the VTB factory of course! Jax needed to begin his collection and so we started him off with a friend for life. The biggest reason I am writing is just to affirm that you have wonderful staff working at your facility. Emma was our tour host and Heather helped us build our bears. Clearly, these folks have a way with children and are customer service focused. I was pleased with how patient and kind they were towards my children and most of all they were FUN. I am attaching some pics of your staff.
Thanks again,
Heather Martin
Topics: Love Letters, VTB Factory |